When it comes to Obdii Infiniti Key Programming, ensuring you have reliable tools and dependable after-sale service is paramount. At autelfrance.com, we understand the critical nature of automotive diagnostic and programming equipment. That’s why we’re committed to providing not only top-tier products but also comprehensive support to back you up every step of the way. This guide outlines our after-sale service policies, ensuring peace of mind when you invest in tools for OBDII Infiniti key programming.
Shipping and Delivery Assurance
We know that time is of the essence in automotive repair. That’s why we offer fast and efficient shipping options to get your OBDII Infiniti key programming tools to you promptly.
1) Fast Shipping Options:
- US/UK/EU Warehouse Shipping: For customers in these regions, we offer expedited shipping from our local warehouses. Expect delivery within 3-5 working days with no additional tax burdens. Many of our popular items for Infiniti key programming are stocked in these warehouses for your convenience. Look for “US Ship,” “UK Ship,” or “EU Ship” designations on product pages.
2) Global Shipping via DHL & Postal Service:
- For items not currently in our local warehouses, we utilize trusted shipping partners like DHL and postal services to reach you worldwide.
- DHL Express: Expect delivery within 3-5 days for urgent needs.
- Postal Service: A more economical option with delivery in 15-20 days.
If you experience any delays beyond the expected timeframe, please don’t hesitate to contact us at [email protected]. We’ll promptly investigate your shipment status and provide updates.
Product Warranty: Your Investment Protected
Your investment in OBDII Infiniti key programming tools is safeguarded by our comprehensive product warranty.
- One-Year Warranty: All our equipment is covered by a one-year warranty, starting from the date of arrival.
- Free Repair & Maintenance: Within the warranty period, we provide free repair and maintenance services for any manufacturing defects.
- Expert Technical Support: Our technical team is readily available to assist you with any questions or issues via online chat or phone, ensuring you can confidently perform Infiniti key programming procedures.
Addressing Potential Issues: Damage, Defects, and Returns
We strive for perfection, but in the unlikely event of an issue, we have clear procedures in place.
1. Damaged Tool Service:
If your OBDII Infiniti key programming tool arrives damaged during shipping, it’s crucial to:
- Immediately report the damage to your local DHL office/Post office.
- Request official damage proof documentation from them.
- Contact our customer service team with the damage proof to initiate an exchange.
2. Product Quality Issues – Refunds or Exchanges:
If you encounter a quality problem with your OBDII Infiniti key programming tool, please follow these steps:
- Contact our customer service online within 7 days of receiving the product to report the issue.
- Return the item to us within 30 days of arrival.
Failure to contact us within 7 days and return the item within 30 days will be considered acceptance of the product in its current condition, and WE WILL NOT ISSUE A REFUND OR REPLACEMENT.
3. Return Service Procedure:
For any returns (repair, refund, or exchange), please ensure:
- The item is returned in its original packaging.
- You provide us with the shipping tracking number.
- You clearly state the reason for the return.
- You include your order number for identification.
For sending items back for repair, refund, or exchange, please use simple airmail to minimize shipping costs.
4. One-Year Warranty Details:
Within the one-year warranty period:
- Repairs are free of charge for manufacturing defects.
- Customers are responsible for both the return and onward shipping costs.
After the one-year warranty period, repair services are still available, but customers will be responsible for repair fees in addition to shipping costs.
Warranty Coverage Breakdown
| Item Category | Warranty Period |
|---|---|
| Main Unit for Equipment (e.g., OBDII Programmers) | 1 year |
| Machine Peripheral Equipments & Cables | No warranty |
| Car Diagnostic Laptop | 3 months |
| Data Hard Disk | No warranty |
| Car Software | No warranty |
| Consumables | No warranty |
This table clarifies the warranty coverage for different components of your OBDII Infiniti key programming equipment. Please note that software and consumable items are not covered under warranty.
At autelfrance.com, we are dedicated to providing you with reliable OBDII Infiniti key programming tools and comprehensive after-sale support. We believe in building long-term relationships with our customers and ensuring your success in automotive diagnostics and key programming. Contact us today for any inquiries or assistance.
