Autel Evo remote controller users can find information regarding returns and exchanges for parts like the knurled nut here. This article outlines the return and exchange policy for products purchased from ALIENTECH online store (www.alienth.cn), specifically focusing on valuable components like the knurled nut for the Autel Evo remote controller.
Understanding ALIENTECH’s Return Policy
ALIENTECH offers a 7-day return or exchange window for most products, including potentially the knurled nut for the Autel Evo remote controller, provided they remain in good condition. Photographic evidence of the product’s condition is required. However, customized or non-standard products, and orders exceeding US$5,000 are non-returnable. This includes draft orders (beginning with “D”). Customers are encouraged to inspect goods upon receipt or at a designated warehouse/store. Uninspected goods after the expiration date are deemed acceptable. ALIENTECH is not responsible for shipping damages.
Initiating a Return for an Autel Evo Remote Controller Knurled Nut
Step 1: Submitting the Return Request
To initiate a return, complete the online return request form: https://alienth.cn/a/returns. Expect a response within 24 hours on weekdays.
Step 2: Meeting Return Shipping Requirements
Upon approval, return the product via mail within 7 days and provide online tracking information. Failing to provide tracking within this timeframe will result in the cancellation of the return request.
Ship the product to:
Dan Li
Rm. 902, 9th/f, Hongyu building, Gushu 2 Road，Futian District，
Shenzhen GD 518000
P.R.China
+86 136 3207 9239
Defining “Good Condition” for a Knurled Nut
“Good condition” signifies the product, including the knurled nut, retains its original quality, functionality, packaging, accessories, labels, and manuals, without impacting resale. Activated, installed, or used products are ineligible for return.
Product Transportation and Responsibility
Return shipping costs and tariffs (30% of the declared value for Chinese customs) are the buyer’s responsibility. Using a reputable carrier with insurance is highly recommended to protect against loss or damage. ALIENTECH suggests using Delivered Duty Paid (DDP) or Delivered at Place (DTP) shipping. Otherwise, a $20 customs declaration fee applies. Returns not received within 60 days are considered lost, concluding the return process.
Addressing Damage or Loss During Transit
If the knurled nut is damaged during return shipping, provide documentation from the carrier and photographic evidence. Upon receiving these, ALIENTECH will process a return, exchange, or refund. The damaged product must still be returned. Full refunds are issued within 7 business days of receiving the returned product.
Refund Commitments for Autel Evo Parts
Refunds are processed within 7 working days of receiving the returned product. The refund amount depends on the product’s condition and may be reduced for damage. Refunds are issued in US dollars (except for electronic currency payments).
Refund Calculation Formula:
Refund amount = Product amount or Order Amount – Outbound postage – Return postage – Customs fees – Repackaging fee (15% of the returned goods’ value)
Electronic Money Refunds: Due to market fluctuations, electronic currency refunds (Bitcoin, Litecoin, Ethereum, etc.) are subject to special conditions. While adhering to the general return policy, ALIENTECH is not liable for losses from electronic currency value changes. For appreciated currencies, the refund reflects the original order value. For depreciated currencies, the refund will not exceed the original payment amount.
This policy complies with Chinese regulations and applies to all ALIENTECH customers. ALIENTECH retains the right to final interpretation of this policy.
