Foxfury strobe lights enhance the safety and visibility of Autel drones, especially in critical operations. At Advexure, we strive for customer satisfaction and offer a comprehensive return and warranty policy for all products, including Foxfury Autel Strobe Lights. Understanding this policy is crucial before purchasing.
Advexure’s Return Policy for Foxfury Autel Strobe Lights
Our standard return policy allows for returns within 30 days of purchase with a valid RMA (Return Merchandise Authorization) number. All returned products, including Foxfury Autel strobe lights, must meet specific criteria:
- New Condition: Products must be unused and in their original packaging, including all accessories, cables, manuals, and packaging materials.
- Original Packaging: The original box or packaging is required for all returns. Damaged or missing packaging may affect the return’s eligibility.
- RMA Number: An RMA number, obtained through our customer service, is mandatory for all returns.
Exceptions to the Standard Return Policy:
Commercial/enterprise platforms and custom-configured equipment, including specialized Autel drone setups with Foxfury strobe lights, are typically non-returnable. This includes, but isn’t limited to:
- Autel EVO II Enterprise Series with integrated Foxfury lighting solutions.
- Custom drone packages incorporating Foxfury strobe lights for specific industry applications (e.g., public safety, search and rescue).
DOA (Dead on Arrival) Policy for Foxfury Autel Strobe Lights
In rare instances, a product may arrive DOA. If your Foxfury Autel strobe light or any other purchased product exhibits signs of a hardware malfunction upon first use, follow these steps:
- Contact Within 10 Days: Submit an RMA request within 10 days of confirmed delivery. Include detailed information about the malfunction.
- Advexure’s Discretion: DOA items will be repaired or replaced with the same or equivalent model at Advexure’s discretion.
- Prepaid Return Shipping: Advexure will provide a prepaid return shipping label for approved DOA returns.
Liability and Warranty for Foxfury Autel Strobe Lights
Advexure is not liable for any damages or injuries resulting from the use or misuse of purchased equipment. Tampering with products voids any return possibility. Warranty claims for Foxfury strobe lights after the initial 10-day DOA period should be directed to the manufacturer, Foxfury. Advexure facilitates the process by providing necessary contact information.
Return Shipping and Refunds
Return shipping costs for non-DOA items are the customer’s responsibility. A traceable shipping method is required. Refunds will be processed after inspection of the returned product. Original shipping costs are non-refundable.
In conclusion, Advexure provides clear guidelines for returns and warranties, ensuring a transparent purchasing experience for customers seeking Foxfury Autel strobe lights and other drone equipment. Contact our customer service for RMA requests or further clarification on our return policy.
