Autel tablets utilize the TeamViewer QuickSupport app for remote support, offering a fast and secure connection. This allows Autel’s support team, colleagues, or friends to access and control your tablet from their PC. Think of the TeamViewer ID as a unique phone number, identifying your Autel tablet for remote connection. Each device running TeamViewer has a unique global ID, generated automatically upon the first launch of the Remote Desktop application. This ID remains constant and is based on your tablet’s hardware.
A stable internet connection is crucial for successful remote support sessions. Ensure your Autel tablet is connected to the internet before launching the Remote Desktop application. This allows seamless connection and control by the remote user.
TeamViewer QuickSupport on Autel Tablet
To receive remote assistance:
- Turn on your Autel tablet.
- Locate and tap the Remote Desktop application from the Job Menu. This will open the TeamViewer QuickSupport screen and display your device’s unique ID.
- The person providing support needs to have the TeamViewer full version installed on their PC. They can download it from the official TeamViewer website (http://www.teamviewer.com).
- Share your device ID with the support person. They will then use this ID to initiate a remote-control request.
- A prompt will appear on your Autel tablet, requesting permission to allow remote control.
- Tap Allow to grant access, or Deny to reject the request.
While the provided steps outline using TeamViewer for remote support, they don’t directly address updating the TeamViewer application itself on Autel devices. For specific instructions on updating TeamViewer on your Autel tablet, consult your device’s user manual or contact Autel support directly.
