If you need to return a product or file a warranty claim for your Autel Robotics product, contacting Autel customer service is the first step. This guide outlines Autel’s return policy, restocking fees, return process, and how to handle damaged or defective products.
Autel Robotics Return Policy
Autel Robotics allows returns of unused items in their original packaging within 30 days of delivery. Here’s a detailed breakdown of the policy:
- 30-Day Return Window: Returns must be initiated within 30 days of receiving your product.
- Product Condition: Products must be unused and returned in their original packaging with all accessories.
- Proof of Purchase: Include a copy of your order confirmation email with the order number.
- Return Shipping Costs: Customers are responsible for return shipping costs.
- Refunds: Refunds are processed within one business day of Autel receiving and inspecting the returned item. Refunds are issued to the original payment method.
- In-Transit Orders: Orders cannot be modified or canceled while in transit. Initiate a return after receiving the product.
- Direct Purchases Only: Only products purchased directly from Autel Robotics are eligible for returns to Autel. Products purchased from other retailers are subject to the retailer’s return policy.
Restocking Fees for Autel Product Returns
A 10% restocking fee applies to opened and returned products. However, no restocking fee is charged for unopened products or if the purchase and return occur within specific states (AL, CO, HI, IA, MS, OH, OK, SC) and where prohibited by law. Restocking fees may be subject to tax in certain states.
How to Return an Autel Product: Call Customer Service
Follow these steps to return a product to Autel Robotics:
- Call Autel Customer Service: Contact Autel support at [email protected] or 1-844-MY-AUTEL (844-692-8835). Have your order confirmation ready. When emailing, attach your order confirmation, specify the returned items, and explain the reason for the return.
- Package and Ship: Autel Robotics does not cover return shipping costs. Package your return securely to prevent damage during transit.
- Inspection and Processing: Upon receiving your return, Autel inspects the product within 5-7 business days to ensure it’s undamaged and complete.
- Refund Notification: Once the refund is processed, you’ll receive an email notification. The refund will be credited to the card used for the original purchase.
Damaged or Defective Autel Products: Warranty Information
Autel Robotics packages its products carefully for safe arrival. If you receive a damaged product, call Autel customer service immediately at [email protected] or 1-844-MY-AUTEL (844-692-8835).
All Autel Robotics products are covered by a warranty. For defective products, contact Autel customer service at [email protected] or 1-844-MY-AUTEL (844-692-8835) to initiate a warranty claim.
Autel customer service representatives can guide you through the return or warranty claim process. Remember to have your order information readily available when you call.
