Autel Error Checking Network Received: Troubleshooting Guide

The autel error checking network received message can be a frustrating issue for automotive technicians. This comprehensive guide, brought to you by CARDIAGTECH.NET, will provide you with the knowledge and solutions to diagnose and resolve this problem effectively, ensuring your Autel diagnostic tools operate smoothly. Let’s explore practical troubleshooting steps and expert insights to keep you working efficiently.

1. Understanding the Autel Error Checking Network Received Message

The “Autel Error Checking Network Received” message typically indicates a communication problem between your Autel diagnostic tool and the Autel server or the vehicle’s network. This error can occur during software updates, vehicle diagnostics, or when attempting to access online resources. Understanding the root causes is the first step to resolving it.

1.1 Common Causes of the Error

Several factors can trigger this error. Here are the most common causes:

Poor Network Connection: A weak or unstable Wi-Fi connection is a primary culprit.
Server Issues: Autel’s servers might be temporarily down for maintenance or experiencing high traffic.
Software Glitches: Corrupted or outdated software on your Autel device can cause communication errors.
Firewall or Antivirus Interference: Security software can sometimes block the communication between your Autel tool and the internet.
Incorrect Date and Time Settings: An incorrect date and time on your device can lead to authentication issues.
Vehicle Communication Issues: Problems with the vehicle’s communication network can also trigger this message.

1.2 Impact on Diagnostic Work

The “Autel Error Checking Network Received” message can significantly disrupt your diagnostic workflow. It can prevent you from:

Updating Software: Keeping your Autel tool up-to-date is crucial for accessing the latest vehicle coverage and features.
Performing Diagnostics: You may be unable to read diagnostic trouble codes (DTCs), perform live data analysis, or run special functions.
Accessing Online Resources: Access to Autel’s online databases and support resources can be blocked.
Completing Repairs: Delayed or prevented access to diagnostic information can slow down repairs, leading to customer dissatisfaction.

2. Initial Troubleshooting Steps

Before diving into more complex solutions, try these quick fixes:

2.1 Check Your Internet Connection

Verify Wi-Fi Signal: Ensure your Autel tool is connected to a stable Wi-Fi network with a strong signal.
Test Internet Speed: Use a speed test app on your device or another device connected to the same network to confirm adequate internet speed. Ideally, you should have at least 5 Mbps download speed.
Restart Your Router: Power cycle your Wi-Fi router by unplugging it for 30 seconds and then plugging it back in.
Connect to a Different Network: If possible, try connecting to a different Wi-Fi network or using a mobile hotspot to rule out issues with your primary network.

2.2 Restart Your Autel Device

A simple restart can often resolve temporary software glitches.

Power Off and On: Turn off your Autel diagnostic tool completely and then turn it back on.
Reboot: If your device has a reboot option, use it to restart the system.

2.3 Verify Date and Time Settings

Incorrect date and time settings can interfere with network communication.

Check Settings: Go to the settings menu on your Autel device and ensure the date and time are accurate.
Enable Automatic Updates: Enable the option to automatically update the date and time from the network.

3. Advanced Troubleshooting Techniques

If the initial steps don’t resolve the issue, these advanced techniques might help:

3.1 Clear Cache and Data

Clearing the cache and data of the Autel app can remove corrupted files that might be causing the error.

Android Devices:
1. Go to Settings > Apps > MaxiSys (or the relevant Autel app).
2. Tap Storage.
3. Tap Clear Cache and then Clear Data.
iOS Devices:
1. Go to Settings > General > iPhone Storage.
2. Find the Autel app and tap it.
3. Tap Offload App or Delete App (Note: Offloading preserves your data, while deleting removes everything).
4. Reinstall the app from the App Store.

3.2 Disable Firewall and Antivirus Temporarily

Security software can sometimes block legitimate network traffic.

Disable Temporarily: Temporarily disable your firewall and antivirus software to see if it resolves the issue.
Add Exceptions: If disabling the software works, add exceptions for the Autel app and Autel servers in your firewall and antivirus settings.

3.3 Reinstall the Autel Software

A fresh installation can fix corrupted software files.

Uninstall: Uninstall the Autel software from your device.
Download: Download the latest version of the software from the Autel website or the app store.
Install: Install the software and follow the on-screen instructions.

3.4 Check for Software Updates

Ensure your Autel software is up-to-date.

Update Center: Go to the update center in your Autel app and check for available updates.
Install Updates: Install any pending updates to ensure you have the latest features and bug fixes.

3.5 Network Configuration

Adjusting your network settings can sometimes improve communication.

DNS Settings: Change your DNS settings to use Google’s public DNS servers (8.8.8.8 and 8.8.4.4).
Proxy Settings: Ensure that your proxy settings are correctly configured. If you’re not using a proxy, make sure the proxy settings are disabled.

4. Addressing Vehicle Communication Issues

If the error persists even after troubleshooting the network and software, the problem might be with the vehicle’s communication network.

4.1 Check the OBDII Connector

Inspect the Connector: Ensure the OBDII connector on your Autel tool is clean and free from damage.
Secure Connection: Make sure the connector is securely plugged into the vehicle’s OBDII port.

4.2 Verify Vehicle Compatibility

Check Compatibility: Confirm that your Autel tool supports the specific make, model, and year of the vehicle you are trying to diagnose.
OBDII Compliance: Ensure the vehicle is OBDII compliant. Vehicles adopted the OBDII system at different times in different regions:
- USA: Since 1996
- Europe: Since 2006
- Asia: Since 2009

4.3 Test with Another Vehicle

Isolate the Issue: Try connecting your Autel tool to another vehicle to see if the error persists. If it works on another vehicle, the problem is likely with the original vehicle’s communication system.

4.4 Check Vehicle’s Electrical System

Battery Voltage: Ensure the vehicle’s battery has sufficient voltage. Low voltage can interfere with the communication between the diagnostic tool and the vehicle’s modules.
Fuses: Check the fuses related to the OBDII port and the vehicle’s communication network.

5. Utilizing Autel Support Resources

When all else fails, leverage Autel’s support resources.

5.1 Contact Autel Tech Support

Gather Information: Before contacting support, gather the following information:
- Autel tool model and serial number
- Software version
- Detailed description of the error message
- Steps you’ve already taken to troubleshoot the issue
Contact Information:
- Visit the Autel website (https://www.autel.com/) for contact details.
- Check the device’s manual for support contact information.

5.2 Online Forums and Communities

Autel Forums: Participate in online forums and communities dedicated to Autel diagnostic tools.
Share Your Issue: Describe your problem in detail and ask for help from other users.
Search for Solutions: Search the forums for similar issues and solutions that have worked for others.

6. Optimizing Your Autel Tool’s Performance

Maintaining your Autel diagnostic tool properly can prevent future errors and ensure optimal performance.

6.1 Regular Software Updates

Stay Updated: Regularly check for and install software updates.
Benefits: Updates include bug fixes, new features, and improved vehicle coverage.

6.2 Data Logging

Collect Logs: When encountering errors, collect data logs using the MaxiTools app.
Upload Logs: Upload the logs to Autel tech support for analysis. This helps them identify and resolve software issues.

6.3 Managing Storage Space

Internal Space: Regularly check the internal storage space on your Autel device.
Uninstall Unused Software: Uninstall software for vehicle brands you don’t frequently work on to free up space.
TF Card: Consider using a designated TF card (Sandisk 16G, Class 10, 80MB/S) for storing BMW software if internal space is limited.

6.4 Avoiding Common Mistakes

Proper Shutdown: Always properly shut down your Autel tool after use.
Avoid Interrupting Updates: Do not interrupt software updates, as this can corrupt the software.
Use Correct Cables: Use the correct OBDII cables and connectors for each vehicle.

7. Why Choose CARDIAGTECH.NET for Your Diagnostic Tool Needs?

At CARDIAGTECH.NET, we understand the critical role diagnostic tools play in your daily work. We are committed to providing you with top-quality Autel products and unparalleled support.

7.1 Extensive Product Selection

Wide Range of Tools: We offer a comprehensive selection of Autel diagnostic tools to meet the needs of every automotive technician, from entry-level code readers to advanced diagnostic platforms.
Latest Models: We carry the latest Autel models with the newest features and vehicle coverage.

7.2 Expert Advice and Support

Knowledgeable Staff: Our team of experts is highly knowledgeable about Autel products and can provide you with personalized advice to help you choose the right tool for your needs.
Technical Support: We offer technical support to help you troubleshoot issues and get the most out of your Autel tool.

7.3 Competitive Pricing

Affordable Options: We offer competitive pricing on all our Autel products.
Financing Options: Explore our flexible financing options to make your purchase more manageable.

7.4 Commitment to Customer Satisfaction

Customer-Centric Approach: We are committed to providing exceptional customer service.
Warranty Support: We offer warranty support for all our products.

8. Real-World Scenarios and Solutions

Let’s examine some real-world scenarios where the “Autel Error Checking Network Received” message can occur and how to address them.

8.1 Scenario 1: Software Update Failure

Problem: During a software update, the tool displays the “Autel Error Checking Network Received” message and the update fails.
Solution:
1. Check Internet: Ensure a stable and strong Wi-Fi connection.
2. Restart Tool: Restart the Autel tool.
3. Clear Cache: Clear the cache and data of the Autel app.
4. Reinstall Software: If the problem persists, reinstall the Autel software.

8.2 Scenario 2: Diagnostic Session Interruption

Problem: While performing a diagnostic session on a vehicle, the tool displays the error message and the session is interrupted.
Solution:
1. Check OBDII Connection: Ensure the OBDII connector is securely plugged into the vehicle’s port.
2. Verify Compatibility: Confirm the Autel tool supports the vehicle’s make, model, and year.
3. Check Vehicle Battery: Ensure the vehicle’s battery voltage is adequate.
4. Test with Another Vehicle: Try connecting the tool to another vehicle to isolate the issue.

8.3 Scenario 3: Authorization Error

Problem: When trying to access specific software, the tool displays an “Authorization Check Failed” error along with the “Autel Error Checking Network Received” message.
Solution:
1. Check Authorization File: Use ES File Explorer to check for the “authorization.txt” file in the appropriate vehicle folder (e.g., Scan > Vehicle > Mini).
2. Renew Subscription: If the file is missing or corrupted, renew your Autel subscription and download the software again.
3. Contact Support: If the issue persists, contact Autel tech support with your device’s serial number and a screenshot of the error message.

9. Step-by-Step Guides for Common Procedures

To further assist you, here are step-by-step guides for some common procedures related to troubleshooting the “Autel Error Checking Network Received” message.

9.1 How to Clear Cache and Data on Android

Open Settings: Go to the Settings menu on your Android device.
Navigate to Apps: Tap on “Apps” or “Application Manager.”
Find Autel App: Scroll through the list of apps and find the Autel app (e.g., MaxiSys).
Tap Storage: Tap on “Storage.”
Clear Cache: Tap on “Clear Cache.”
Clear Data: Tap on “Clear Data.” Note that this will reset the app to its default state, and you may need to log in again.

9.2 How to Reinstall Autel Software

Uninstall App: Go to the Settings menu on your device and uninstall the Autel app.
Download Software: Visit the Autel website or the app store and download the latest version of the software.
Install App: Install the downloaded app and follow the on-screen instructions.
Log In: Log in to your Autel account.
Download Software: Download the necessary vehicle software packages.

9.3 How to Collect Data Logs Using MaxiTools

Reproduce Issue: Reproduce the error or problem on your Autel device.
Go to Home Page: After the error occurs, return to the home page of the Autel software.
Run MaxiTools: Open the MaxiTools app.
Start Log Collection: Click on “Start” to begin collecting logs.
End Log Collection: After the logs are collected, click on “Upload.”
Ensure Completion: Make sure you see the message “Upload completed.”
Contact Support: Provide the serial number of your device to Autel tech support.

10. Frequently Asked Questions (FAQs)

Q1: What does the “Autel Error Checking Network Received” message mean?

A: This message indicates a communication problem between your Autel diagnostic tool and the Autel server or the vehicle’s network.

Q2: What are the most common causes of this error?

A: Poor network connection, server issues, software glitches, firewall interference, and incorrect date/time settings are common causes.

Q3: How can I check my internet connection on my Autel tool?

A: Go to the settings menu on your Autel device and check if it is connected to a stable Wi-Fi network with a strong signal.

Q4: What should I do if restarting my Autel device doesn’t fix the error?

A: Try clearing the cache and data of the Autel app, disabling your firewall temporarily, or reinstalling the Autel software.

Q5: How do I clear the cache and data on an Android device?

A: Go to Settings > Apps > MaxiSys (or the relevant Autel app) > Storage > Clear Cache and Clear Data.

Q6: How can I determine if the problem is with my vehicle’s communication network?

A: Test your Autel tool with another vehicle. If it works on another vehicle, the problem is likely with the original vehicle’s communication system.

Q7: What should I do if I suspect a problem with my vehicle’s OBDII port?

A: Inspect the OBDII connector for damage, ensure it is securely plugged in, and check the vehicle’s fuses related to the OBDII port.

Q8: How do I contact Autel tech support?

A: Visit the Autel website (https://www.autel.com/) or check the device’s manual for support contact information.

Q9: What is MaxiTools, and how do I use it to collect data logs?

A: MaxiTools is an app used to collect data logs from your Autel device. Reproduce the issue, go to the home page, run MaxiTools, start log collection, and upload the logs.

Q10: Why is it important to keep my Autel software up-to-date?

A: Software updates include bug fixes, new features, and improved vehicle coverage, ensuring optimal performance and compatibility.

Conclusion

The “Autel Error Checking Network Received” message can be a significant obstacle, but with the right knowledge and troubleshooting steps, you can overcome it. By following the guidance provided in this article, you’ll be well-equipped to diagnose and resolve this issue efficiently. Remember to leverage Autel’s support resources and consider CARDIAGTECH.NET for all your diagnostic tool needs.

Are you ready to elevate your diagnostic capabilities? Contact CARDIAGTECH.NET today at +1 (641) 206-8880 or visit our website CARDIAGTECH.NET to explore our range of Autel diagnostic tools and receive expert guidance. Our team is here to help you find the perfect tool to meet your needs and ensure your success. Don’t let network errors slow you down – partner with CARDIAGTECH.NET and experience the difference!

CARDIAGTECH.NET

Address: 276 Reock St, City of Orange, NJ 07050, United States

Whatsapp: +1 (641) 206-8880

Website: CARDIAGTECH.NET

Alt text: Close-up of the Autel MaxiCOM MK906 Pro automotive diagnostic scanner tool’s interface, displaying menu options and diagnostic data.

Alt text: Autel diagnostic tool screen showing available software updates, emphasizing the importance of keeping the device current for optimal performance.