Autel drone repairs can be expensive, especially compared to competitors like DJI. Autel often requires users to send in their drones for repairs instead of offering DIY solutions. Furthermore, Autel tends to replace entire components, like the camera assembly, rather than repairing individual parts. This approach results in higher repair costs, particularly for older models where parts may be nearing obsolescence.
For instance, a replacement 4K camera gimbal assembly for a DJI Phantom 3 can be found for around $199 on eBay. Comparatively, Autel’s repair pricing for similar components is often significantly higher. Even replacing core components like motherboards and motors on older DJI drones can be more affordable than Autel repairs. One user reported replacing these parts on a DJI Phantom 3S for $129, highlighting the price discrepancy.
This lack of affordable repair options and the difficulty in obtaining individual parts raises concerns about Autel’s long-term viability in the consumer drone market. Coupled with a smaller product line compared to competitors, Autel’s customer service and repair policies could deter potential buyers. While Autel drones offer competitive features, the high cost of repairs and the limited availability of parts make upgrading or maintaining an Autel X Star a potentially expensive proposition. Users seeking more affordable and accessible repair options might find other drone brands more appealing.
