Autel drone crashes can be frustrating, especially when the issue stems from product defects. The company’s repair policies often require sending the drone in for service, facing high costs for outdated hardware. Furthermore, Autel often pushes for full component replacements instead of individual part repairs, particularly with camera issues.
This contrasts sharply with the readily available and reasonably priced parts for DJI drones. For instance, a new 4K camera gimbal assembly for a DJI Phantom 3 can be found for around $199 on eBay. Even full motherboard and motor replacements for older DJI models can be significantly cheaper.
While Autel drones might offer appealing features, their customer service and repair policies raise concerns. Blaming users for crashes caused by product defects and the lack of affordable repair options create a negative customer experience. This begs the question: with limited drone models and questionable customer support, will Autel remain a significant player in the consumer drone market in the coming years? Especially with Black Friday deals on the horizon for the Autel X Star Premium, potential buyers should weigh the long-term costs and support against the initial price reduction. Is an Autel X Star Premium Black Friday deal truly a bargain if it comes with the potential for expensive repairs and frustrating customer service experiences?
