The Autel EVO II RTK V3 is a powerful drone, but some users have reported issues with the Autel Smart Controller not charging correctly. One user reported that despite hours of being plugged in with charging indicators illuminated, the controller remained at 20% charge. Various charging methods were attempted, including the supplied power brick and cable, as well as a third-party 65W Anker charger, using different USB-C ports. In each instance, the green charging LEDs lit up sequentially, suggesting charging was in progress. However, the controller’s operating system showed no indication of charging, with the battery level continuing to deplete.
The issue appears to be a disconnect between the charging hardware and the software, as the physical indicators suggest charging while the operating system does not recognize it. System and app updates were checked and found to be current, ruling out an outdated software issue. The concern is that even if a firmware update were available to address this problem, the dwindling battery life might prevent its installation.
Troubleshooting steps already taken include:
- Using the supplied power brick and USB-C cable: This ensures compatibility and utilizes the intended charging method.
- Trying different USB-C ports: This eliminates the possibility of a faulty port on either the charger or the controller.
- Utilizing a high-powered third-party charger: This tests whether the issue stems from insufficient power delivery.
If you encounter this problem with your Autel smart controller, consider these additional troubleshooting steps:
- Reboot the controller: A simple restart can sometimes resolve software glitches.
- Try a different USB-C cable: A faulty cable might be hindering proper charging communication.
- Inspect the USB-C port for debris: Obstructions in the port can prevent a secure connection.
- Contact Autel Support: If all else fails, reaching out to Autel’s customer support for assistance is recommended. They may have specific troubleshooting steps or be able to determine if the controller requires servicing.
This charging issue highlights a potential problem with the Autel smart controller, impacting its usability. While the visual charging indicators offer false hope, the lack of system recognition poses a significant concern. Resolving this issue is crucial for ensuring uninterrupted drone operation and maximizing the Autel EVO II RTK V3’s capabilities. A timely response from Autel support is vital for affected users.
