An Autel scanner that won’t turn on can be frustrating. This guide explores common reasons for Autel scanner power-on failures and provides troubleshooting steps to get your scanner working again. We’ll cover battery issues, software problems, and system-related causes.
Common Autel Scanner Power-On Issues
There are several scenarios where your Autel scanner might fail to power on:
- New Device: The scanner doesn’t turn on out of the box.
- Active Subscription: The scanner was working but suddenly won’t power on during an active subscription period.
- Expired Subscription: The scanner has been unused for an extended period, and the subscription has expired.
Why is My Autel Scanner Not Turning On?
Several factors can contribute to an Autel scanner not powering on:
Battery Problems
- Dead Battery: The most common reason is a depleted battery. Connect the charger to the scanner and check if the charging indicator light illuminates. Allow the scanner to charge for at least one hour before attempting to power it on. If there’s still no response, the battery might be faulty and require replacement.
- Charging Failure: A malfunctioning charger or charging port can prevent the battery from charging. Try a different charger or USB cable to rule out this possibility.
Software Problems
- Software Crash: A software glitch can sometimes prevent the scanner from starting. Try a forced restart by holding down the power button for an extended period (typically 10-20 seconds).
System Problems
- Outdated System: An outdated or corrupted operating system can lead to startup issues. Clearing the cache or performing a factory reset might resolve the problem. Consult your Autel scanner’s user manual for instructions on how to perform these actions.
- Incompatible Updates: In rare cases, a recent software update might be incompatible with your scanner model. Check Autel’s website for information on compatible software versions and downgrade if necessary.
Reporting an Autel Scanner Power-On Failure
If your Autel scanner still won’t turn on after trying these troubleshooting steps, contact Autel support for assistance. To expedite the process, provide the following information:
- Video Documentation: Record a short video demonstrating that the scanner won’t power on.
- Serial Number (SN): Locate the scanner’s serial number, usually found on a label on the back of the device. This helps Autel identify your specific model and warranty status. Autel may provide a firmware flash package to try and resolve the issue.
Important Note: Formatting the scanner without an active subscription may erase all software and require purchasing a new subscription. Proceed with caution when formatting.
Conclusion
An Autel Scanner Not Working can disrupt your workflow. By understanding the potential causes and following these troubleshooting steps, you can often resolve the issue yourself. If the problem persists, contacting Autel support with the necessary information will help them diagnose and fix the problem efficiently.
