Autel Robotics Care offers a comprehensive protection plan for your Autel drone, including replacement camera service. This guide outlines the coverage, exclusions, and process for obtaining an Autel Robotics Replacement Camera under the Autel Robotics Care program.
Understanding Autel Robotics Care Camera Replacement
Autel Robotics Care provides peace of mind for drone pilots by covering accidental damage to your drone, including the gimbal and camera. If your Autel drone camera is damaged due to a covered accident during normal operation, you can receive a replacement for a small additional fee. The replacement camera will have equivalent performance and reliability to a brand new unit. Autel Robotics Care covers two replacement units within one year. This service ensures you can quickly get back in the air with minimal disruption to your workflow.
Eligible Drones and Components for Camera Replacement
Coverage for camera replacement under Autel Robotics Care extends to specific Autel drone models. For instance, the Evo II Series is fully covered, including the aircraft body, gimbal, camera, battery, and propellers. Note that batteries and propellers must be returned with the aircraft and gimbal for replacement. They cannot be replaced separately. It’s crucial to verify the specific coverage details for your particular drone model on the Autel Robotics website or your service agreement.
Exclusions to Autel Robotics Care Camera Replacement
While Autel Robotics Care offers comprehensive coverage, certain situations are excluded. These exclusions include:
- Missing drones, payloads, or accessories.
- Theft, robbery, loss, or discarding of the product.
- Damage due to unsuitable flight conditions.
- Damage to excluded parts like remote controllers or customer-installed accessories.
- Intentional damage or loss.
- Cosmetic damage that doesn’t affect performance.
- Damage from natural disasters, war, or similar events.
- Requests outside the coverage period.
- Fees for technical enhancements.
- Damage from unauthorized modifications, incompatible parts, or third-party accessories.
- Breach of terms of service.
- Legal liabilities.
- Service requests outside the region of purchase.
- Personal injury or property damage caused by the drone.
- Loss of profit.
- Damage due to unauthorized repairs or disassembly.
- Damage from improper installation or use.
Autel Robotics Replacement Camera Process
To obtain an Autel robotics replacement camera, you must initiate a claim with Autel Robotics. This typically involves contacting customer support and providing information about the damage and your Autel Robotics Care coverage. The original product must be returned to Autel Robotics as part of the replacement process. The returned product becomes the property of Autel Robotics, and the replacement becomes yours upon payment of the service fee.
Cost of Autel Robotics Replacement Camera
Once you’ve purchased Autel Robotics Care, there are no additional repair costs within the coverage limits. However, a small replacement fee applies for each replacement unit. You may be responsible for logistics and taxes if your location is outside the designated service area. Autel Robotics will cover shipping costs to the service area within your country, but not return shipping or associated taxes.
Autel Robotics Care Coverage Period
The coverage period for Autel Robotics Care begins at 0:00 on the start date specified in your service agreement and ends at 24:00 on the expiration date. It’s essential to be aware of your coverage dates to ensure you’re protected. Autel Robotics Care is non-transferable and cannot be canceled after you begin using the service.
Conclusion
Autel Robotics Care offers valuable protection for your investment in Autel drone technology, including crucial components like the camera. Understanding the coverage details, exclusions, and replacement process will ensure you can utilize this service effectively. For specific details and the most up-to-date information, always refer to the official Autel Robotics website or your service agreement.
