Autel Robotics provides a warranty on its batteries, but certain conditions void this coverage. Understanding these exclusions is crucial to ensure proper care and maintenance of your Autel drone battery and potentially avoid unexpected costs. This article outlines common scenarios that are not covered under Autel Robotics’ warranty for free battery replacement.
Common Autel Robotics Battery Warranty Exclusions
Autel Robotics’ warranty doesn’t cover damages resulting from user error, accidents, unauthorized modifications, or environmental factors. Here’s a breakdown of specific exclusions:
User-Induced Damage
- Crashes and Burns: Damage from collisions or fires caused by operator error, not product defects, are not covered.
- Unauthorized Modifications: Altering the battery’s internal components, disassembling it, or opening its casing without Autel’s authorization voids the warranty.
- Improper Use: Using the battery contrary to the instructions in the user manual, such as incorrect installation or operation, will void the warranty.
- Unofficial Repairs: Attempting to repair the battery yourself or through unauthorized technicians will invalidate the warranty.
- Circuit Modifications: Modifying the battery’s circuitry based on unofficial guides or using incompatible chargers and battery packs is not covered.
- Environmental Damage: Operating the drone and its battery in harsh weather conditions like strong winds, rain, or sand can lead to damage that is not covered under warranty.
- Electromagnetic Interference: Using the drone in areas with high electromagnetic interference, such as near power lines or mining sites, may cause damage not covered by the warranty.
- Wireless Device Interference: Damage resulting from interference with other wireless devices, like transmitters or WiFi signals, is not covered.
Operational Issues
- Overweight Takeoff: Attempting to take off with a payload exceeding the drone’s maximum weight capacity will void the battery warranty if damage occurs.
- Forced Flight with Damaged Parts: Flying the drone with damaged components can strain the battery and cause damage not covered by the warranty.
- Third-Party Component Issues: Using uncertified third-party accessories with the battery can lead to compatibility issues and damage not covered under warranty.
- Insufficient Battery Discharge: Damage resulting from using a depleted battery or one with pre-existing quality issues is not covered.
Other Exclusions
- Tampered Serial Numbers: Altering or removing the battery’s serial number or factory label voids the warranty.
- Delayed Warranty Claim: Failure to send the battery to Autel Robotics within 7 days of confirming a warranty claim with customer service will invalidate the claim.
Conclusion
Understanding Autel Robotics’ free battery warranty exclusions is crucial for all drone operators. By adhering to proper usage guidelines, avoiding unauthorized modifications, and operating the drone in suitable environments, you can maximize the lifespan of your battery and maintain warranty eligibility. Always refer to the official Autel Robotics user manual for comprehensive information and instructions.
