Autel Robotics provides ongoing support for its EVO II V1 and V2 series drones, even after the end of their production cycles. This article details the customer service plans and trade-in options available for owners of these drone models.
Autel Robotics EVO II Series Support Timeline
Autel Robotics has established a clear timeline for the end-of-life and end-of-customer-service dates for the EVO II V1 and V2 drone series:
| Product | End of Life | End of Customer Service |
|---|---|---|
| EVO II V1 | May 31st, 2021 | May 31st, 2024 |
| EVO II V2 | October 31st, 2022 | October 31st, 2025 |
Service Options After End of Life
Even after a product reaches its end-of-life date, Autel Robotics continues to provide repair services until the end-of-customer-service date. Repairs may be free or paid, depending on the drone’s warranty status and validity. If necessary parts are unavailable, Autel offers a trade-in program. This allows owners to trade in their V1 or V2 drone for a discount of up to 30% off the original purchase price toward a new, comparable Autel drone. This trade-in discount can be redeemed through authorized Autel Robotics dealers or retailers.
Service Options After End of Customer Service
After the end-of-customer-service date, repair services are no longer available. However, Autel Robotics still offers a trade-in option for V1 and V2 drones. Owners can receive a discount of up to 10% off the original purchase price when trading in their drone for a similar new model through authorized dealers or retailers. Autel Robotics will assess the condition of the traded-in drone.
Autel Robotics Drone Trade-In Program
The Autel Robotics drone trade-in program provides a valuable opportunity for owners of older EVO II models to upgrade to the latest technology. This program helps customers maximize their initial investment while ensuring access to ongoing advancements in drone technology. By leveraging the trade-in discount, drone enthusiasts and professionals can seamlessly transition to newer Autel drone models, experiencing enhanced features, performance, and capabilities.
For further inquiries regarding the Autel Robotics drone trade-in program, warranty policies, or specific service-related questions, please contact Autel support at [email protected].
