Autel Robotics is committed to providing excellent customer support. This guide outlines everything you need to know about returns, refunds, and warranty procedures for Autel Robotics products. If you encounter any issues or have questions, Autel Robotics Customer Support is available to assist you.
Understanding Autel Robotics’ Return Policy
Autel Robotics offers a 30-day return policy for unused items in their original packaging. To be eligible for a return, you must initiate the process within 30 days of receiving your product. The product must be unused and returned in its original packaging with all included accessories. Include a proof of purchase, such as your order confirmation email with the order number.
Return shipping costs are the customer’s responsibility. Refunds are issued within one business day of receiving and inspecting the returned item. Your refund will be credited to your original payment method. Orders already shipped cannot be cancelled or modified. You can initiate a return after receiving the product. Only products purchased directly from Autel Robotics are eligible for returns to Autel Robotics. Products purchased from other retailers are subject to the retailer’s return policy.
Restocking Fees: What You Need to Know
A 10% restocking fee applies to opened and returned products. This fee is calculated based on the item’s purchase price. No restocking fee is charged for unopened products or purchases and returns within specific states (AL, CO, HI, IA, MS, OH, OK, SC) and where prohibited by law. Applicable taxes may be added to the restocking fee in certain states.
Initiating a Return with Autel Robotics Customer Support
Contact Autel robotics customer support to initiate a return: email [email protected] or call 1-844-MY-AUTEL (844-692-8835). Have your order confirmation and order number ready when you call. For email inquiries, attach your order confirmation, specify the returned items, and provide a brief explanation for the return. While Autel Robotics doesn’t charge initial restocking fees, customers are responsible for return shipping costs. Package your return carefully to prevent damage during transit. You can drop off your package at any authorized carrier location.
Return Processing and Refunds
Autel Robotics inspects returned items within 5-7 business days of receipt to assess potential damage and verify that all components are included. Refunds are processed and credited to the original payment method used for the purchase. You’ll receive an email notification once your refund is processed.
Damaged or Defective Products: Warranty Information
Autel Robotics packages products securely to ensure safe arrival. If you receive a damaged product, contact Autel robotics customer support at [email protected] or 1-844-MY-AUTEL (844-692-8835).
All Autel Robotics products are covered under the company’s warranty policy. For defective products, contact Autel robotics customer support at [email protected] or 1-844-MY-AUTEL (844-692-8835) to initiate a warranty claim.
