Thermal imaging cameras, like the Autel Flir Camera, are sophisticated tools used in various industries. Understanding the return policy and warranty information before purchasing such equipment is crucial. Advexure, a supplier of drone and sensor technology including the Autel EVO II series which incorporates FLIR thermal imaging, outlines specific procedures for returns, DOA (Dead on Arrival) items, and liability. This article details Advexure’s policy regarding returns, focusing on products equipped with Autel FLIR cameras.
Advexure’s Return Policy: Key Considerations for Autel FLIR Camera Products
Advexure offers a 30-day return window for most products, requiring an RMA (Return Merchandise Authorization) number. Products must be returned in new condition with all original components, including packaging and accessories. This policy is critical for those investing in advanced imaging equipment like the Autel FLIR camera. Importantly, aerial platforms showing any signs of prior use are not eligible for return.
Commercial and Enterprise Equipment: No Returns on Autel FLIR
Custom-configured equipment and commercial/enterprise platforms, including those featuring the Autel FLIR camera, are explicitly excluded from returns. This non-returnable policy applies to a range of professional-grade equipment from various manufacturers, highlighting the specialized nature of these tools. If you’re considering an Autel EVO II Enterprise or a similar Autel FLIR camera system, understand that all sales are final.
DOA Policy for Autel FLIR Cameras: 10-Day Window
Advexure has a specific DOA policy for products that arrive non-functional. Customers must request an RMA within 10 days of delivery confirmation if their Autel FLIR camera system or other purchased product exhibits signs of a hardware malfunction preventing basic operation. Advexure reserves the right to repair or replace the DOA item with the same or an equivalent model. After the 10-day period, warranty claims must be directed to the manufacturer, such as Autel for issues with your Autel FLIR camera. Advexure provides prepaid return shipping labels for approved DOA returns.
Liability and Shipping Costs for Autel FLIR Camera Returns
Advexure explicitly states that it holds no responsibility for the use, misuse, or any resulting damage or injury from the operation of purchased equipment, including systems utilizing the Autel FLIR camera. Tampering with the product voids any return possibility. Advexure defers all warranty claims to the original manufacturer, emphasizing that they do not manufacture the products themselves. Return shipping costs are the customer’s responsibility except for DOA items. Original shipping fees are non-refundable.
Refund Process for Eligible Autel Products
Upon receiving a returned item, Advexure inspects it within 24-48 hours. Customers receive notification of receipt and an update on the refund status after the inspection. This process ensures that returned products, even those not including an Autel FLIR camera, meet the required conditions for a refund.
Advexure’s return and warranty policies are designed to protect both the customer and the company. Understanding these policies, especially when investing in a high-value item like an Autel FLIR camera system, is crucial for a smooth transaction. Always contact Advexure directly with any questions before purchasing.
