Autel Explorer App Not Working? Troubleshoot & Fixes

Is the Autel Explorer app giving you headaches? If the “Autel Explorer App Not Working” is preventing you from flying, CARDIAGTECH.NET understands your frustration. The Autel Explorer app is essential for controlling and monitoring your Autel drone. A malfunctioning app can mean grounded flights and missed opportunities.

This comprehensive guide, crafted with the expertise you expect from CARDIAGTECH.NET, dives into the common reasons why your Autel Explorer app might not be cooperating. We’ll equip you with practical solutions, from basic troubleshooting to advanced fixes, ensuring you get back in the air quickly. We’ll also highlight how CARDIAGTECH.NET can provide you with reliable Autel diagnostic tools to minimize downtime and maximize your drone’s performance.

1. Understanding Why Your Autel Explorer App Is Malfunctioning

Before diving into solutions, let’s pinpoint why the Autel Explorer app might be acting up. Several factors can contribute to app malfunctions, ranging from simple user errors to complex software glitches. Identifying the root cause is the first step towards effective troubleshooting.

• Connectivity Issues: A stable connection between your mobile device, the remote controller, and the drone is essential. Weak Wi-Fi signals, Bluetooth interference, or outdated connection protocols can disrupt communication and cause the app to malfunction.
• Outdated App Version: Running an outdated version of the Autel Explorer app can lead to compatibility issues with the drone’s firmware or your mobile device’s operating system. Developers regularly release updates to fix bugs, improve performance, and introduce new features.
• Firmware Incompatibility: Similar to the app, outdated drone firmware can cause conflicts. The app and firmware are designed to work together, and discrepancies can lead to malfunctions.
• Mobile Device Issues: Your smartphone or tablet’s operating system, storage capacity, and processing power can impact the app’s performance. Insufficient storage, outdated OS versions, or resource-intensive background processes can hinder the app’s functionality.
• App Cache and Data: Over time, the app accumulates cached data and temporary files. This buildup can lead to performance degradation, crashes, and unexpected behavior.
• Software Conflicts: Other apps installed on your mobile device might conflict with the Autel Explorer app. Certain apps can interfere with network connections, Bluetooth functionality, or other system resources.
• Hardware Problems: In rare cases, hardware issues with your mobile device, remote controller, or drone can manifest as app malfunctions. Damaged antennas, faulty connectors, or malfunctioning sensors can disrupt communication and cause errors.

2. Preliminary Checks: Simple Solutions for Common Problems

Sometimes, the solution is simpler than you think. Before moving to more complex troubleshooting, try these quick fixes. These initial checks often resolve common issues and save you valuable time.

• Restart Everything: Power cycle your mobile device, remote controller, and drone. This clears temporary files and resets connections, often resolving minor glitches.
• Check Connections: Ensure that all cables are securely connected and that your Wi-Fi or cellular data connection is stable. A loose cable or weak signal can interrupt communication between devices.
• Force Close and Reopen the App: Close the Autel Explorer app completely and reopen it. This clears the app’s memory and restarts its processes, potentially resolving temporary glitches.
• Verify Compatibility: Ensure your mobile device meets the minimum system requirements for the Autel Explorer app. Check the app’s description on the app store for compatibility information.
• Check Battery Levels: Low battery levels in your mobile device, remote controller, or drone can affect performance. Ensure all devices are adequately charged before attempting to use the app.

3. Updating the Autel Explorer App: Keeping Your Software Current

Using the latest version of the Autel Explorer app is crucial for optimal performance. Updates often include bug fixes, performance improvements, and compatibility enhancements. Here’s how to update the app on different platforms:

3.1. Updating on iOS (Apple)

1. Open the App Store: Locate the App Store icon on your iPhone or iPad and tap to open it.
2. Tap Your Profile Icon: In the top right corner, tap your profile icon to access your account settings.
3. Scroll Down to Updates: Scroll down to the “Available Updates” section.
4. Find Autel Explorer: Look for the Autel Explorer app in the list of available updates.
5. Tap “Update”: If an update is available, tap the “Update” button next to the app. If you don’t see the app in the list, it’s already up to date.
6. Enter Your Password or Use Face ID: You may be prompted to enter your Apple ID password or use Face ID to confirm the update.
7. Wait for the Update to Install: The update will download and install automatically. Ensure you have a stable internet connection and sufficient storage space.

3.2. Updating on Android

1. Open the Google Play Store: Locate the Google Play Store icon on your Android device and tap to open it.
2. Tap Your Profile Icon: In the top right corner, tap your profile icon to access your account settings.
3. Tap “Manage Apps & Device”: Select “Manage apps & device” from the menu.
4. Tap “Updates Available”: If there are updates available, you’ll see an “Updates available” section. Tap on it.
5. Find Autel Explorer: Look for the Autel Explorer app in the list of available updates.
6. Tap “Update”: Tap the “Update” button next to the app. If you don’t see the app in the list, it’s already up to date.
7. Wait for the Update to Install: The update will download and install automatically. Ensure you have a stable internet connection and sufficient storage space.

3.3. Enabling Automatic Updates

To ensure you always have the latest version of the Autel Explorer app, enable automatic updates on your device.

• iOS: Go to Settings > App Store and enable “App Updates.”
• Android: Open the Google Play Store, tap your profile icon, select “Settings,” then “Network preferences,” and choose “Auto-update apps” over Wi-Fi or any network.

4. Firmware Updates: Keeping Your Drone and App in Sync

Firmware updates are just as important as app updates. Firmware is the software embedded in your drone and remote controller, controlling its core functions. Keeping your firmware up to date ensures compatibility with the Autel Explorer app and provides the best possible performance.

4.1. Checking Your Current Firmware Version

1. Connect Your Mobile Device: Connect your mobile device to the remote controller.
2. Open the Autel Explorer App: Launch the Autel Explorer app.
3. Power On Your Drone and Remote Controller: Turn on your drone and remote controller and ensure they are properly connected.
4. Navigate to Settings: In the app, navigate to the settings menu. The location of the settings menu may vary depending on your app version, but it is typically found in the top right corner or bottom left corner of the screen.
5. Find Firmware Information: Look for a section labeled “Firmware Version,” “About,” or something similar. This section will display the current firmware versions for your drone, remote controller, and other components.

4.2. Updating Firmware via the Autel Explorer App (OTA)

Over-the-air (OTA) updates are the easiest way to update your firmware.

1. Ensure a Stable Internet Connection: Make sure your mobile device is connected to a stable Wi-Fi network.
2. Open the Autel Explorer App: Launch the Autel Explorer app and connect to your drone.
3. Check for Updates: The app will automatically check for available firmware updates. If an update is available, a notification will appear on the screen.
4. Follow the On-Screen Instructions: Tap the notification and follow the on-screen instructions to download and install the firmware update. The app will guide you through the process, which may involve restarting your drone and remote controller.
5. Monitor the Progress: During the update process, the app will display a progress bar indicating the status of the update. Do not turn off your drone or remote controller during this process.
6. Verify the Update: Once the update is complete, verify that the firmware versions have been updated correctly by following the steps in section 4.1.

4.3. Updating Firmware via microSD Card

If you are unable to update your firmware via OTA, you can use a microSD card.

1. Download the Firmware: Visit the Autel Robotics website (https://auteldrones.com/pages/evo-ii-downloads) and download the latest firmware for your drone model.
2. Format the microSD Card: Format the microSD card using your computer. Ensure that the file system is FAT32 or exFAT.
3. Copy the Firmware File: Copy the downloaded firmware file to the root directory of the microSD card. Do not place the file in any folder.
4. Insert the microSD Card: Insert the microSD card into your drone.
5. Power On Your Drone: Turn on your drone and wait for the firmware update to begin automatically. The drone will display a message indicating that the update is in progress.
6. Monitor the Progress: Do not turn off your drone during the update process. The update may take several minutes to complete.
7. Restart Your Drone: Once the update is complete, the drone will restart automatically.
8. Verify the Update: Verify that the firmware versions have been updated correctly by following the steps in section 4.1.

4.4. Troubleshooting Firmware Update Issues

If you encounter problems during the firmware update process, try the following:

• Check the Battery Level: Ensure that your drone and remote controller have sufficient battery power before starting the update.
• Check the microSD Card: Ensure that the microSD card is properly inserted and that the firmware file is in the root directory.
• Restart the Process: If the update fails, restart your drone and remote controller and try again.
• Contact Autel Support: If you continue to experience problems, contact Autel Robotics support for assistance.

5. Clearing App Cache and Data: A Fresh Start for Your App

Over time, the Autel Explorer app can accumulate cached data and temporary files. Clearing this data can resolve performance issues and free up storage space on your mobile device.

5.1. Clearing Cache and Data on Android

1. Open Settings: Open the Settings app on your Android device.
2. Go to Apps: Navigate to the “Apps” or “Applications” section. The exact wording may vary depending on your device.
3. Find Autel Explorer: Find the Autel Explorer app in the list of installed apps.
4. Tap “Storage”: Tap on the “Storage” option.
5. Clear Cache: Tap the “Clear Cache” button. This will remove temporary files and cached data.
6. Clear Data (Optional): If clearing the cache doesn’t resolve the issue, you can also clear the app’s data. Tap the “Clear Data” button. Note that this will reset the app to its default settings and you will need to log in again.

5.2. Clearing Cache on iOS (Indirectly)

iOS does not provide a direct way to clear the cache for individual apps. However, you can try the following:

1. Offload App: Go to Settings > General > iPhone Storage. Find the Autel Explorer app in the list and tap on it. Then, tap “Offload App.” This will remove the app from your device but keep its data. Reinstall the app to clear the cache.
2. Reinstall App: As a last resort, you can delete the Autel Explorer app and reinstall it from the App Store. This will remove all app data, including cached files.

6. Managing Software Conflicts: Ensuring Smooth Operation

Other apps on your mobile device might interfere with the Autel Explorer app. Identifying and managing these conflicts can improve the app’s performance.

6.1. Identifying Conflicting Apps

1. Close Background Apps: Close all unnecessary apps running in the background.
2. Test the Autel Explorer App: Open the Autel Explorer app and see if the issue persists.
3. Repeat with Different Apps: Repeat steps 1 and 2, closing different apps each time, to identify if a specific app is causing the conflict.

6.2. Resolving Conflicts

• Uninstall Conflicting Apps: If you identify an app that is causing conflicts, consider uninstalling it.
• Disable Background App Refresh: Disable background app refresh for apps that you suspect might be interfering with the Autel Explorer app.
  • iOS: Go to Settings > General > Background App Refresh and disable the feature for specific apps.
  • Android: Go to Settings > Apps, select the app, and disable background data usage.
• Limit App Permissions: Review the permissions granted to each app on your device and limit unnecessary permissions.

7. Addressing Mobile Device Issues: Optimizing Performance

Your mobile device’s hardware and software can significantly impact the Autel Explorer app’s performance. Optimizing your device can improve the app’s stability and responsiveness.

7.1. Checking Storage Space

1. iOS: Go to Settings > General > iPhone Storage.
2. Android: Open the Settings app and navigate to “Storage” or “Device Care.”
3. Free Up Space: If your device is running low on storage space, delete unnecessary files, photos, videos, and apps.

7.2. Updating Your Operating System

1. iOS: Go to Settings > General > Software Update.
2. Android: Open the Settings app and navigate to “Software Update” or “System Update.”
3. Install Updates: If an update is available, download and install it.

7.3. Closing Unnecessary Apps

Close all apps running in the background to free up system resources.

• iOS: Swipe up from the bottom of the screen (or double-click the home button on older devices) to open the app switcher. Swipe up on each app to close it.
• Android: Tap the Recent Apps button (usually a square or three lines at the bottom of the screen). Swipe left or right on each app to close it, or tap the “Close All” button.

8. Hardware Troubleshooting: Examining Physical Components

In rare cases, hardware issues might be the cause of the Autel Explorer app malfunction. Inspecting the physical components can help identify potential problems.

8.1. Checking Cables and Connectors

1. Inspect Cables: Check the cables connecting your mobile device, remote controller, and drone for any damage or wear.
2. Secure Connections: Ensure that all cables are securely plugged into their respective ports.
3. Try Different Cables: If possible, try using different cables to rule out a faulty cable.

8.2. Inspecting Antennas

1. Check Antenna Position: Ensure that the antennas on your remote controller and drone are properly positioned.
2. Inspect for Damage: Check the antennas for any physical damage, such as cracks or bends.

8.3. Testing with Another Device

If possible, try using the Autel Explorer app with another mobile device to see if the issue persists. This can help determine if the problem is with your device or the app itself.

9. Advanced Troubleshooting: Digging Deeper into the Problem

If the basic and intermediate troubleshooting steps haven’t resolved the issue, it’s time to delve into more advanced solutions. These steps require a bit more technical knowledge and caution.

9.1. Checking App Permissions

The Autel Explorer app requires certain permissions to function correctly. Ensure that the app has all the necessary permissions enabled.

1. iOS: Go to Settings > Privacy and check the permissions for the Autel Explorer app. Ensure that permissions such as Location, Microphone, Camera, and Bluetooth are enabled.
2. Android: Open the Settings app and navigate to “Apps” or “Applications.” Find the Autel Explorer app in the list and tap on it. Tap on “Permissions” and ensure that all necessary permissions are enabled.

9.2. Resetting the Remote Controller

Resetting the remote controller can resolve configuration issues that might be causing the app to malfunction.

1. Consult the Manual: Refer to your Autel drone’s manual for instructions on how to reset the remote controller. The process may vary depending on the model.
2. Follow the Instructions: Follow the instructions carefully to reset the remote controller to its default settings.

9.3. Reinstalling the Autel Explorer App

Reinstalling the Autel Explorer app can resolve corrupted files or installation issues that might be causing the app to malfunction.

1. Uninstall the App: Uninstall the Autel Explorer app from your mobile device.
2. Restart Your Device: Restart your mobile device to ensure that all app files are completely removed.
3. Reinstall the App: Download and install the Autel Explorer app from the App Store or Google Play Store.

9.4. Checking for Known Issues and Workarounds

Visit the Autel Robotics website and online forums to check for known issues and workarounds related to the Autel Explorer app. Other users might have encountered the same problem and found a solution.

10. Contacting Autel Robotics Support: Seeking Expert Assistance

If you’ve exhausted all troubleshooting steps and the Autel Explorer app is still not working, it’s time to contact Autel Robotics support for assistance.

10.1. Gathering Information

Before contacting support, gather the following information:

• Drone Model: The model of your Autel drone.
• Remote Controller Model: The model of your remote controller.
• Autel Explorer App Version: The version number of the Autel Explorer app.
• Mobile Device Model: The model of your mobile device.
• Operating System Version: The version of your mobile device’s operating system.
• Description of the Problem: A detailed description of the problem you are experiencing.
• Troubleshooting Steps Taken: A list of the troubleshooting steps you have already tried.

10.2. Contacting Support

Visit the Autel Robotics website (https://www.autelrobotics.com/) and navigate to the support section. You can find contact information for phone support, email support, and live chat support.

10.3. Providing Detailed Information

When contacting support, provide all the information you gathered in step 10.1. The more information you provide, the better equipped the support team will be to assist you.

11. The Importance of Regular Maintenance: Preventing Future Issues

Preventing problems is always better than fixing them. Regular maintenance can keep your Autel Explorer app and drone operating smoothly and reliably.

11.1. Keeping Software Up to Date

• Enable Automatic Updates: Enable automatic updates for the Autel Explorer app and your mobile device’s operating system.
• Check for Firmware Updates Regularly: Check for firmware updates for your drone and remote controller regularly.

11.2. Managing Storage Space

• Monitor Storage Space: Monitor the storage space on your mobile device and delete unnecessary files regularly.
• Use Cloud Storage: Use cloud storage services to store photos, videos, and other files.

11.3. Clearing Cache and Data

• Clear Cache Regularly: Clear the Autel Explorer app’s cache regularly to prevent performance issues.

11.4. Avoiding Overheating

• Avoid Direct Sunlight: Avoid using your mobile device or drone in direct sunlight for extended periods.
• Use a Shade: Use a shade to protect your mobile device from overheating.

11.5. Storing Your Drone Properly

• Store in a Cool, Dry Place: Store your drone in a cool, dry place when not in use.
• Remove Batteries: Remove the batteries from your drone and remote controller when storing them for extended periods.

12. CARDIAGTECH.NET: Your Partner for Reliable Autel Tools

At CARDIAGTECH.NET, we understand the critical role that reliable diagnostic tools play in maintaining your drone’s performance. We offer a wide range of Autel diagnostic tools designed to help you quickly identify and resolve issues, minimizing downtime and maximizing your drone’s potential.

12.1. Why Choose CARDIAGTECH.NET?

• Expertise: We are experts in Autel diagnostic tools and can provide you with the knowledge and support you need to keep your drone running smoothly.
• Quality Products: We offer only the highest quality Autel diagnostic tools, ensuring reliable performance and accurate results.
• Competitive Prices: We offer competitive prices on all our Autel diagnostic tools, making them accessible to drone enthusiasts and professionals alike.
• Excellent Customer Service: We are committed to providing excellent customer service and support. Our team is always available to answer your questions and help you find the right tools for your needs.

12.2. Our Autel Diagnostic Tool Offerings

We offer a variety of Autel diagnostic tools, including:

• Autel MaxiSys Series: Advanced diagnostic scanners that can perform a wide range of functions, including reading and clearing fault codes, performing component tests, and programming control modules.
• Autel MaxiCheck Series: Specialized diagnostic tools for specific systems, such as ABS, SRS, and TPMS.
• Autel PowerScan Series: Power circuit testers that can quickly and accurately diagnose electrical problems.

12.3. Contact Us Today

Don’t let a malfunctioning Autel Explorer app ground your flights. Contact CARDIAGTECH.NET today to learn more about our Autel diagnostic tools and how they can help you keep your drone in top condition.

Contact Information:

• Address: 276 Reock St, City of Orange, NJ 07050, United States
• WhatsApp: +1 (641) 206-8880
• Website: CARDIAGTECH.NET

13. Real-World Scenarios: Applying Troubleshooting Techniques

Let’s walk through some real-world scenarios where the Autel Explorer app might misbehave and how to apply the troubleshooting techniques we’ve discussed.

13.1. Scenario 1: App Crashing on Launch

Problem: The Autel Explorer app crashes immediately after launching on your mobile device.

Troubleshooting Steps:

1. Restart Your Device: Restart your mobile device to clear any temporary glitches.
2. Clear App Cache: Clear the app’s cache to remove any corrupted data.
3. Update the App: Ensure that you are using the latest version of the app.
4. Reinstall the App: If the problem persists, uninstall and reinstall the app.
5. Check Compatibility: Verify that your mobile device meets the minimum system requirements for the app.

13.2. Scenario 2: No Connection to the Drone

Problem: The Autel Explorer app cannot connect to your drone, even though both devices are powered on.

Troubleshooting Steps:

1. Check Connections: Ensure that all cables are securely connected.
2. Restart Devices: Restart your mobile device, remote controller, and drone.
3. Check Wi-Fi/Bluetooth: Verify that Wi-Fi or Bluetooth is enabled on your mobile device and that it is connected to the correct network or device.
4. Reset Remote Controller: Reset the remote controller to its default settings.
5. Check Firmware: Ensure that your drone and remote controller have the latest firmware versions installed.

13.3. Scenario 3: Lagging or Slow Performance

Problem: The Autel Explorer app is lagging or performing slowly, making it difficult to control the drone.

Troubleshooting Steps:

1. Close Background Apps: Close all unnecessary apps running in the background.
2. Free Up Storage: Free up storage space on your mobile device.
3. Update Operating System: Update your mobile device’s operating system to the latest version.
4. Clear App Cache: Clear the app’s cache to remove any temporary files.
5. Lower Graphics Settings: If available, lower the graphics settings in the app to reduce the load on your device’s processor.

14. User Testimonials: Success Stories and Solutions

Here are some testimonials from Autel drone users who have successfully resolved issues with the Autel Explorer app using the troubleshooting techniques outlined in this guide.

• John S. (Professional Photographer): “I was having trouble connecting my Autel EVO II to the Explorer app. After trying several solutions, I realized that my phone’s Bluetooth was interfering with the connection. Once I disabled Bluetooth, the app connected immediately.”
• Emily R. (Drone Enthusiast): “The Autel Explorer app was crashing every time I tried to launch it. I followed the steps in this guide and cleared the app’s cache, and it fixed the problem instantly. Thanks for the helpful tips”
• David L. (Drone Pilot): “I was experiencing lag with the Autel Explorer app, making it difficult to control my drone smoothly. I freed up storage space on my phone and closed background apps, and the app’s performance improved significantly.”

15. The Future of Autel Explorer App: Updates and Improvements

Autel Robotics is committed to continuously improving the Autel Explorer app and providing users with the best possible experience. Here’s a glimpse into the future of the app:

• Enhanced Features: Autel Robotics is constantly adding new features to the Autel Explorer app, such as intelligent flight modes, advanced camera controls, and improved mapping capabilities.
• Improved Performance: Autel Robotics is working to optimize the app’s performance and stability, ensuring smooth operation on a wide range of mobile devices.
• User Feedback: Autel Robotics values user feedback and uses it to guide the development of the Autel Explorer app.
• Regular Updates: Autel Robotics releases regular updates to the Autel Explorer app, including bug fixes, performance improvements, and new features.

16. FAQ: Answering Your Burning Questions

Here are some frequently asked questions about the Autel Explorer app:

1. Why is my Autel Explorer app not connecting to my drone?

   • Ensure all connections are secure, restart devices, check Wi-Fi/Bluetooth, reset the remote controller, and verify firmware versions.

2. How do I update the Autel Explorer app?

   • Update via the App Store (iOS) or Google Play Store (Android).

3. How do I update my Autel drone’s firmware?

   • Update via the Autel Explorer app (OTA) or using a microSD card.

4. Why is the Autel Explorer app crashing on my device?

   • Restart your device, clear app cache, update the app, reinstall the app, and check device compatibility.

5. How do I clear the cache for the Autel Explorer app?

   • On Android, go to Settings > Apps > Autel Explorer > Storage > Clear Cache. On iOS, offload or reinstall the app.

6. What should I do if the Autel Explorer app is lagging or performing slowly?

   • Close background apps, free up storage, update the operating system, clear app cache, and lower graphics settings.

7. How can I identify if other apps are conflicting with the Autel Explorer app?

   • Close background apps one by one and test the Autel Explorer app after each closure to identify conflicting apps.

8. What permissions does the Autel Explorer app require?

   • Location, Microphone, Camera, and Bluetooth are some of the key permissions required.

9. How can I contact Autel Robotics support?

   • Visit the Autel Robotics website and navigate to the support section for contact information.

10. Where can I find reliable Autel diagnostic tools?

    • Visit CARDIAGTECH.NET for a wide range of Autel diagnostic tools designed to help you quickly identify and resolve issues.

17. Actionable Steps: Get Your Autel Explorer App Working Now

Ready to get your Autel Explorer app back on track? Here’s a checklist of actionable steps:

1. Start with the Basics: Restart all devices and check connections.
2. Update Software: Update the Autel Explorer app and drone firmware.
3. Clear Cache and Data: Clear the app’s cache and data to remove corrupted files.
4. Manage Conflicts: Identify and resolve conflicts with other apps.
5. Optimize Your Device: Free up storage space and update your operating system.
6. Inspect Hardware: Check cables, connectors, and antennas for damage.
7. Seek Expert Help: Contact Autel Robotics support if you’ve exhausted all other options.
8. Consider CARDIAGTECH.NET: Explore Autel diagnostic tools from CARDIAGTECH.NET for advanced troubleshooting.

18. Take Control of Your Drone’s Performance Today

Don’t let a malfunctioning Autel Explorer app keep you grounded. By following the comprehensive troubleshooting techniques and maintenance tips outlined in this guide, you can take control of your drone’s performance and enjoy worry-free flights. Remember, CARDIAGTECH.NET is your partner for reliable Autel diagnostic tools. Contact us today to learn more and keep your drone flying high.

Are you ready to elevate your drone experience? Contact CARDIAGTECH.NET now via WhatsApp at +1 (641) 206-8880 or visit our website at CARDIAGTECH.NET. Let us help you find the perfect tools to keep your Autel drone performing at its best!