The Autel Evo Lite Plus is a powerful drone known for its impressive camera capabilities and flight performance. However, like any electronic device, understanding return policies and procedures for handling Dead on Arrival (DOA) situations is crucial. This article clarifies these aspects for Autel Evo Lite Plus users, focusing on Advexure’s policies as an example retailer.
Advexure’s Return Policy for the Autel Evo Lite Plus Battery and Other Products
Advexure offers a 30-day return window for most products, including potentially the Autel Evo Lite Plus Battery, provided they are in new, unused condition with all original packaging and accessories. This means the battery should not show signs of use or damage. However, it’s important to note that commercial/enterprise platforms and custom equipment sales are generally final and non-returnable. This category includes several Autel Robotics platforms like the EVO II Enterprise Series and EVO Max, along with products from other manufacturers like DJI and Freefly.
Before initiating a return, customers must obtain an RMA (Return Merchandise Authorization) number from Advexure. Products returned without an RMA will not be accepted. Customers are responsible for return shipping costs and insurance unless the product is deemed DOA. It is highly recommended to use a traceable shipping method for all returns.
DOA Procedures for the Autel Evo Lite Plus Battery
In the rare event that an Autel Evo Lite Plus battery or other product arrives DOA (Dead on Arrival), Advexure requires customers to submit an RMA request within 10 days of confirmed delivery. A DOA product exhibits clear signs of a hardware malfunction preventing its basic operation straight out of the box.
For valid DOA claims, Advexure will either repair the product, exchange it for the same model, or provide the manufacturer’s equivalent. Advexure will also cover the return shipping costs by providing a prepaid label. After the 10-day DOA period, all warranty claims must be directed to the manufacturer, Autel Robotics, in this case.
Assumption of Liability and Refunds
Advexure explicitly states that it holds no responsibility for any damage or injury resulting from the use or misuse of purchased equipment, including the Autel Evo Lite Plus. Refunds are processed after Advexure receives and inspects the returned item, typically within 24-48 hours. Customers will be notified upon receipt of the returned product and receive an update on the refund status after inspection.
Conclusion
Understanding the return and DOA policies for your Autel Evo Lite Plus battery is vital for a smooth ownership experience. Advexure’s policies, outlined here, provide a clear framework for handling returns and DOA situations. Always remember to obtain an RMA number before returning any product and adhere to the specified timelines for DOA claims. For specific questions or concerns, directly contacting Advexure or Autel Robotics is recommended.
