Autel Robotics users reported a persistent “Version Check Failed” error message when attempting to update their Autel Evo firmware in March 2019. Despite confirming current firmware versions through other menu options, the error persisted, causing confusion and frustration.
Users who contacted Autel Robotics support were informed that the company was aware of the issue and working on a solution. Support representatives confirmed that even with the error message, the firmware versions on the aircraft and smart controller could still be up-to-date. They advised users to check the firmware versions under the “General” and “About” sections in the settings menu. Discrepancies between the reported firmware version under “Software Updates” and the actual installed version contributed to the confusion. This issue seemingly affected a subset of users, while others were able to update their firmware without encountering the error.
The “Version Check Failed” error sparked concern among users, raising questions about Autel Robotics’ quality control and long-term viability. This issue coincided with reports of internal changes within the company, further fueling user anxieties. Some speculated that the departure of key personnel, such as service manager Ken Booth, might be related to ongoing challenges faced by the company. While the specific reasons for Booth’s departure remain unconfirmed, his exit contributed to the negative sentiment surrounding Autel Robotics at the time.
Ultimately, Autel Robotics acknowledged the firmware update issue and committed to resolving it. While the March 2019 “Version Check Failed” error caused temporary frustration for some users, it highlighted the importance of clear communication and timely software updates in the drone industry. The incident served as a reminder of the challenges technology companies face in maintaining customer trust and ensuring product reliability.
