The Autel EVO 2 is a powerful drone known for its impressive camera capabilities. But what happens if you need to swap your Autel EVO 2 camera due to a defect or desire for a different lens option? Understanding return policies and DOA (Dead on Arrival) procedures is crucial for a smooth experience. This article outlines key information regarding returns, DOA claims, and liability concerning Autel EVO 2 and other drone equipment purchased from Advexure.
Advexure’s Return Policy for Autel EVO 2 and Other Drones
Advexure offers a 30-day return window for most products, requiring an RMA (Return Merchandise Authorization) number. Products must be returned in new condition with original packaging and accessories. However, commercial/enterprise platforms, including the Autel EVO II Enterprise Series, are non-returnable. This includes custom setups and specific high-end equipment like the Autel EVO Max and Dragonfish, various DJI Matrice and Mavic series, and other professional drone platforms. Be sure to confirm the return policy before purchasing any commercial or enterprise drone equipment.
This non-returnable policy also applies to software like Airdata and Pix4D, specialized payloads such as the DJI Zenmuse series, and accessories like the DJI Dock. Always double-check the product description and Advexure’s return policy before finalizing your purchase, especially for professional-grade equipment.
DOA Policy for the Autel EVO 2
In the rare event your Autel EVO 2 or other purchased equipment arrives DOA, you must contact Advexure within 10 days of confirmed delivery. A DOA product exhibits hardware failure preventing basic operation upon first use. An RMA request is mandatory for DOA claims. Advexure will then provide a prepaid return shipping label and determine whether to repair or replace the defective unit with the same or equivalent model. After the 10-day period, warranty claims must be directed to the manufacturer, Autel Robotics, for the EVO 2.
Liability and Return Shipping Costs
Advexure assumes no liability for damages or injuries resulting from the use of purchased equipment. Tampering with products voids return eligibility. Except for DOA items, customers are responsible for return shipping costs and insurance, and original shipping fees are non-refundable, even for initially free shipping. Refunds for eligible returns are processed after inspection, typically within 24-48 hours of Advexure receiving the returned item.
Conclusion
Understanding return policies and DOA procedures is paramount when investing in drone technology like the Autel EVO 2. While Advexure provides a standard 30-day return window for many items, Autel Evo 2 Camera Swaps for commercial/enterprise models are generally not accepted due to the specialized nature of this equipment. Always verify the specific return policy for your desired Autel EVO 2 configuration before purchasing. Familiarize yourself with DOA protocols and understand that you bear responsibility for return shipping costs unless the product is deemed DOA by Advexure.
