Autel Customer Support Phone Number: Contacting Autel Robotics

Need help with your Autel product? This article provides the Autel Customer Support Phone Number and details on returns, refunds, and damaged products.

Contacting Autel Support

The Autel customer support phone number is 1-844-MY-AUTEL (844-692-8835). You can also reach support via email at support@autelrobotics.com.

Autel Return Policy

Autel Robotics accepts returns of unused items in their original packaging within 30 days of delivery.

Key points of the return policy:

• Initiate returns within 30 days of receiving the product.
• Products must be unused and in original packaging with all accessories.
• Include proof of purchase (order confirmation email).
• You are responsible for return shipping costs.
• Refunds are issued within one business day after inspection.
• Refunds are credited to the original payment method.
• In-transit order cancellations or modifications are not possible. Initiate a return after receiving the product.
• Only products purchased directly from Autel Robotics are eligible for returns. Products bought from other retailers are subject to the retailer’s return policy.

Restocking Fees

A 10% restocking fee applies to opened and returned products. No restocking fee is charged for unopened products or if the purchase and return occur within AL, CO, HI, IA, MS, OH, OK, SC, and where prohibited by law. Restocking fees may be taxed in certain states.

Returning an Item to Autel

To return an item:

• Contact Autel Customer Support by phone (1-844-MY-AUTEL) or email (support@autelrobotics.com). Have your order confirmation ready.
• Autel does not cover return shipping costs. Package your return securely to prevent damage.
• Autel inspects returned items within 5-7 business days.
• Refunds are processed and credited to the original payment method. You will receive an email notification.

Damaged or Defective Autel Products

If your Autel product arrives damaged or is defective, contact Autel Customer Support at support@autelrobotics.com or 1-844-MY-AUTEL (844-692-8835). All Autel products are covered by the Autel warranty.