The Autel 640t Camera, a powerful tool for thermal imaging, is often used in professional settings. Understanding the return policies, procedures for handling Dead on Arrival (DOA) situations, and liability associated with this equipment is crucial for a smooth ownership experience. This article clarifies these aspects related to purchasing the Autel 640T and similar commercial/enterprise platforms from authorized retailers like Advexure.
Return Policy for Autel 640T and Other Equipment
Generally, returns are accepted within 30 days of purchase with a valid Return Merchandise Authorization (RMA) number. The Autel 640T camera, like all returned products, must be in new condition, unused, and include all original packaging, accessories, manuals, and cables. However, there’s a crucial distinction for commercial and enterprise equipment.
Commercial/Enterprise Equipment Returns: Autel 640T and More
Key Point: Sales of commercial/enterprise platforms, including the Autel 640T and similar high-end equipment like the Autel EVO II Enterprise series, Autel EVO Max, and various DJI platforms, are typically final and non-returnable. This policy stems from the specialized nature, custom setups, and potential for use in critical applications. Before purchasing an Autel 640T or any professional-grade equipment, ensure it meets your specific needs, as returns are unlikely.
DOA Policy: Handling a Faulty Autel 640T Camera
While rare, receiving a DOA (Dead on Arrival) Autel 640T camera can happen. This means the device exhibits a hardware failure preventing basic functionality straight out of the box.
Steps for DOA Autel 640T:
- Contact Within 10 Days: Report the DOA issue within 10 days of confirmed delivery. This timely reporting is essential for initiating the DOA process. An RMA request is mandatory.
- RMA Request: Obtain an RMA number before returning the Autel 640T. No returns will be accepted without prior authorization.
- Repair or Exchange: Advexure or the authorized retailer will typically repair or replace the DOA Autel 640T at their discretion. The replacement might be the same model or a manufacturer-equivalent.
- Prepaid Shipping: For DOA cases, a prepaid return shipping label is usually provided after the RMA request is approved.
After the 10-day DOA period, warranty claims for the Autel 640T should be directed to the manufacturer, Autel Robotics.
Assumption of Liability: Using the Autel 640T
Advexure, as a reseller, clarifies its non-liability for any damages or injuries resulting from the use or misuse of purchased equipment, including the Autel 640T. This emphasizes the user’s responsibility for safe and proper operation according to provided guidelines and regulations. Modifying the Autel 640T voids any return possibilities. Manufacturer warranties apply to defects and should be consulted for details.
Return Shipping and Refunds: General Policies
For non-DOA returns (applicable to products other than commercial/enterprise platforms like the Autel 640T), return shipping costs and insurance are the customer’s responsibility. A traceable shipping method is required. Original shipping costs are non-refundable, and if a refund is issued, these costs will be deducted. This policy applies even to orders that initially qualified for free shipping. Refunds are processed after the returned item is inspected, usually within 24-48 hours of arrival at Advexure. Customers will be notified upon receipt and updated on the refund status after inspection.
