As an automotive repair expert at autelfrance.com, I feel it’s crucial to share experiences, both good and bad, with OBDII diagnostic tools. Today, I’m detailing my disappointing encounter with a ProScan OBDII code reader, purchased from myscantool.com. This review serves as a cautionary tale, especially for Jaguar S-Type 4.2 owners or anyone seeking a reliable Obdii Eobd Code Reader Jaguar S-type 4.2 compatible. My experience, regrettably, highlights significant shortcomings in both product performance and customer support.
Initially, swayed by a referral, I acquired the ProScan device without conducting thorough research – a lapse in judgment I now regret. Upon receiving the unit, connectivity issues plagued me from the start. The scanner’s performance was inconsistent across my vehicle collection, which includes a 1999 XK8, a 1995 XJ6, my son’s 2000 S-Type, and a 1996 RAV4. Strangely, its functionality seemed to shift; it might work on my RAV4 one day but then fail on my 95 XJ6 the next. Crucially, consistent and reliable diagnostics on the Jaguar S-Type 4.2, the vehicle I was most interested in testing, proved elusive.
My frustration compounded when seeking assistance. Multiple attempts to contact ProScan through their website’s “contact us” page yielded no response whatsoever. Turning to their eSupport system offered similarly inadequate help. Deciding to return the problematic unit, I opted for a return receipt from the post office to ensure proof of delivery – a foresight that would prove valuable. Months passed without any repaired unit or communication from ProScan. Numerous follow-up eSupport messages and direct inquiries went unanswered, amplifying my dissatisfaction.
Driven by the lack of resolution, I escalated the matter, managing to obtain Mr. Gore’s contact information. In a direct conversation, I voiced my profound dissatisfaction, detailing the entire ordeal. Initially, I was informed they hadn’t received the returned unit. However, upon providing a copy of my postal receipt, the narrative shifted. Suddenly, the unit was “found,” and I was assured a replacement was in the mail.
Since this initial experience, I’ve encountered further problems with software updates. Each update seemed to introduce new, unpredictable issues. Currently, the ProScan tool intermittently functions on my 1999 XK8 and 1995 XJ6, but remains stubbornly ineffective on both my son’s 2000 S-Type and my 1996 RAV4. This inconsistent performance across different vehicles, especially the unreliability with the Jaguar S-Type 4.2, renders it a questionable tool for dependable car diagnostics.
In conclusion, while I aim to provide helpful insights for fellow automotive enthusiasts, I cannot recommend the ProScan OBDII code reader. The core issues lie in its unreliable performance and, most critically, the abysmal customer service and technical support. For owners of a Jaguar S-Type 4.2 or any vehicle requiring consistent and dependable OBDII diagnostics, exploring alternative, more reputable obdii eobd code reader options would be a prudent choice. Investing in a diagnostic tool should bring peace of mind and efficient troubleshooting, not frustration and unanswered inquiries.
